FAQ

Why are the Gift Crates so expensive?

Alaskan art is not cheap. We wanted to provide truly authentic art and products rather than those bought in the souvenir sections of the stores. We will not have any items made in China. All of our items are hand made by local businesses and crafts people so the price is higher. The shipping from Alaska is also a little bit higher. We truly feel that the Gift Crates are worth the money spent.
Fairbanks Alaska

Can I order a gift for a friend and can it get there on a specific date?

You definitely can order Crates for other people.  If you need for it to arrive by a specific date, we will do our very best.  Please indicate the date you need it to get there in the “notes to shipper” section when you checkout.  It would be helpful if you would also follow up with an email to marketing@apieceofalaska.com .  We would also be happy to enclose a card with your message on it.  Please also include your message in the “notes to shipper”, at checkout and then also email it to us. 
Yukon Alaska

Can I order individual products without the crate?

We have just made a big change to our website and will now have all products available to order individually.  You can have them shipped to you in a Crate or Flat Rate Box.  We love our Crates but understand that sometimes, there is just one product that you would like to purchase.

 
Skagway Alaska

What do I do if something is broken in the crate?

We try our very best to bubble wrap the breakable items but things do happen once the post office gets ahold of the packages.  If your crate arrives and something is broken or missing, please email us and let us know.  We will send out a replacement for anything that breaks in transport.

 
Kenai Alaska

Is there a deadline for ordering the Special Holiday Crates?

As long as the crate is up on our website, it is still available.  You can specify if you want it shipped immediately or not shipped until it is closer to a specific date or holiday.  Just make a note in the “notes to shipper” when you order that lets us know when you want it shipped.

 
Iditarod Alaska

Are the  Crates/ Products refundable, if I don’t like what I get?

Unfortunately, we are not offering refunds on the Crates. If an item is broken in transit and you can return it to us, we will replace it at no charge to you but no refunds will be given on the crates or products just because you don’t like them. We just really hope that you will love them as much as we do.
Alaska

How are the crates shipped?

The crates will be coming USPS Priority mail.
Talkeetna

If I really like a specific crate, is it possible to special order another one just like it even if it is no longer on your website?

Yes! We can look up your past orders and create the same crate for you.   Just email us at marketing@apieceofalaska.com and give us your name.  We can look up your order and invoice you for your order. .
North Pole Alaska

Who do I contact if I am an Alaskan Crafter or Artist and I have a product I would like for you to consider?

Please email us pictures of your products as well as a wholesale price list and we will get back to you as soon as we can. We are constantly on the lookout for new products to include on our website and in our crates. Our email address is: marketing@apieceofalaska.com.
Nome Alaska

 

Aleutions Alaska

 

 

 

Anchorage Alaska

Can I place an order over the phone?

If you aren’t comfortable entering your credit card information over the internet, you can just give us a call and we will take your order and credit card information over the phone.  Our phone number is 907-707-8455.  We are open from 9 a.m. – 6 p.m. Alaska Time.  If you call after hours, just leave a message and we will call you back or contact us by text or email.
Moose

Moose

Northern Lights

Portage Glacier

Chugach